w9999 Privacy Policy — Your Data, Protected
We take your privacy seriously. This policy explains exactly what data w9999 collects, why we collect it, and how we keep it safe.
Introduction
Effective date: 1 January 2026. This Privacy Policy ("Policy") describes how w9999 ("w9999", "we", "us", "our") collects, uses, stores, and discloses personal information provided by users ("you", "your", "Player") of the w9999 online gaming platform and website located at https://w9999.ws. By registering an account with w9999 or using the w9999 platform in any capacity, you consent to the collection and use of your personal information as described in this Policy.
w9999 is committed to protecting the privacy and personal data of all players on its platform. This Policy has been written to give you a clear and transparent understanding of our data practices so that you can make informed decisions about using the w9999 platform. We handle all personal data in accordance with applicable data protection principles and international best practices for online gaming operators.
This Policy applies to all personal data collected through the w9999 website, mobile browser interface, account registration process, customer support communications, payment processing, and any other interaction you have with w9999. If you do not agree with any part of this Policy, you should not use the w9999 platform. For questions about this Policy, you may contact us at [email protected].
Our Privacy Commitments at a Glance
These six principles summarise how w9999 approaches the privacy of every player on its platform.
Encrypted Storage
All personal data and financial records stored by w9999 are protected with 256-bit SSL encryption at rest and in transit.
No Data Selling
w9999 does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstances.
Your Control
You may request access to, correction of, or deletion of your personal data held by w9999 at any time by contacting support.
Local Payment Privacy
bKash, Nagad, and Rocket transaction data is handled with the same encryption standards applied to all w9999 financial data.
Right to Erasure
Closed accounts are subject to data retention requirements under applicable law; after the retention period expires, personal data is permanently deleted.
Direct Contact Only
w9999 will only contact you through official platform channels or your registered mobile number and email address.
Information We Collect
w9999 collects personal information in the following categories. We collect only the data that is necessary for the purposes described in this Policy.
1Registration and Identity Data
When you register a w9999 account, we collect your full legal name, date of birth, gender, residential address, mobile phone number, and email address. This information is required to create and administer your account, verify your identity in accordance with our KYC obligations, and comply with applicable age-verification requirements.
2Financial and Payment Data
We collect transaction records for all deposits and withdrawals processed through your w9999 account, including the payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer), the registered mobile number or account number associated with that payment method, and the transaction amounts and timestamps. We do not store full payment credential details such as full card numbers or mobile banking PINs.
3Gaming Activity Data
We collect records of your gaming activity on the w9999 platform, including the games you play, bet amounts, win and loss amounts, session durations, and bonus usage. This data is used to operate the platform, calculate promotional eligibility, identify potential responsible gaming concerns, and resolve disputes.
4Technical and Device Data
We automatically collect certain technical data when you access the w9999 platform, including your IP address, device type, operating system version, browser type, and session logs. This data is used for security monitoring, fraud detection, and platform performance optimisation. We do not use this data to build advertising profiles or share it with marketing partners.
How We Use Your Information
w9999 uses the personal data we collect for the following purposes only. We do not process your data for any purpose not described in this Policy without your prior consent.
1Account Operation and Service Delivery
We use your registration and financial data to create and maintain your w9999 account, process deposits and withdrawals, calculate and credit winnings, apply bonuses, and provide customer support. This processing is necessary for the performance of our agreement with you and without it we cannot provide the w9999 service.
2Identity Verification and Compliance
We process identity and financial data to meet our KYC, age verification, and anti-money-laundering (AML) obligations. This processing is required by applicable law and is a condition of operating a gaming platform. We may share data with identity verification service providers for this purpose; those providers are contractually bound to process data only as instructed by w9999.
3Responsible Gaming Monitoring
We analyse gaming activity data to identify patterns that may indicate gambling-related harm, such as extended session times, escalating loss amounts, or rapid deposit sequences. Where such patterns are identified, w9999 may contact the player proactively or apply account protections in accordance with our Responsible Gaming Policy. This processing is carried out in the player's vital interest and as a legitimate operational obligation.
4Platform Security and Fraud Prevention
Technical and device data is used to monitor for unauthorised account access, detect and prevent fraud, identify duplicate accounts, and investigate suspicious transaction activity. This processing is necessary for the protection of both the platform and individual players. Automated security checks may be applied using this data; players are not profiled for any purpose beyond platform security.
Sharing of Your Information
w9999 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
1Game and Payment Providers
To operate the w9999 platform, we share necessary technical data with certified game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and others) and payment processing partners (such as bKash, Nagad, and Rocket). These providers receive only the minimum data required to deliver their respective services and are bound by contractual data processing agreements that prohibit further use or disclosure.
2Legal and Regulatory Disclosure
We may be required by applicable law, court order, or regulatory authority to disclose personal data. In such cases, w9999 will comply with the legal obligation and will disclose only the specific data required. Where legally permitted, w9999 will notify the affected player of such a disclosure request prior to compliance.
3Identity Verification Services
To fulfil KYC and age-verification obligations, w9999 may use third-party identity verification service providers. These providers process identity documents and biometric data strictly for verification purposes only, under data processing agreements that prohibit any secondary use of this data. Verified identity data is not retained by the service provider beyond the verification transaction.
w9999 will never share your personal data with third-party marketers, advertisers, data brokers, or social media platforms. Your data is used solely to operate your account and deliver the w9999 service.
Cookies and Tracking Technologies
The w9999 platform uses cookies and similar session-management technologies to operate core platform functions, including maintaining your logged-in session, remembering your language preference, and ensuring the security of your account. w9999 does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking tools. The cookies used by w9999 are strictly functional and session-based.
Most mobile browsers allow you to control or block cookies through your browser settings. Please note that disabling functional cookies may affect your ability to log in or use certain features of the w9999 platform. w9999 does not respond to Do Not Track (DNT) browser signals at this time because our platform does not engage in cross-site tracking regardless of DNT status.
Data Security and Retention
w9999 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for data in transit and at rest, access controls that restrict internal access to personal data on a need-to-know basis, regular security assessments, and automated intrusion detection systems. All w9999 staff with access to personal data are subject to confidentiality obligations.
Personal data held by w9999 is retained for as long as your account is active and for a further period as required by applicable law following account closure. Financial transaction records are typically retained for a minimum of five years to comply with anti-money-laundering and record-keeping obligations. Gaming activity logs are retained for two years. Technical and device data logs are retained for six months from the date of collection. After the applicable retention period has expired, personal data is securely and permanently deleted or anonymised.
No security system is impenetrable. While w9999 takes all reasonable steps to protect your data, we cannot guarantee that unauthorised third parties will never be able to defeat our security measures. In the event of a data breach that is likely to result in high risk to your rights, w9999 will notify affected players without undue delay.
Your Privacy Rights
As a w9999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request".
1Right of Access
You have the right to request a copy of the personal data that w9999 holds about you. w9999 will respond to verified access requests within 30 days. A copy of your data will be provided in a structured, commonly used format.
2Right to Rectification
If personal data held by w9999 about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update most account information directly through your w9999 account settings; for data that cannot be self-corrected, contact support.
3Right to Erasure
You may request that w9999 delete your personal data. This right is subject to legal retention obligations — where applicable law requires w9999 to retain data for a specified period (for example, financial transaction records), deletion of that data will be deferred until the retention period has expired. Requests to close your account and delete your data may be submitted to [email protected].
4Right to Withdraw Consent
Where w9999 processes your data on the basis of your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent does not affect processing that is based on other legal grounds such as contractual necessity or legal obligation.
Children and Minors
The w9999 platform is strictly for adults aged 21 and above. w9999 does not knowingly collect personal data from individuals under the age of 21. If w9999 determines that personal data has been collected from a person who is under the minimum age, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor has registered a w9999 account, please contact us immediately at [email protected] so that we may investigate and take appropriate action.
Changes to This Privacy Policy
w9999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this Policy, we will notify active players via a prominent notice on the w9999 platform or by direct communication to your registered mobile number or email address. The updated Policy will display the revised effective date at the top of the document.
Your continued use of the w9999 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must stop using the w9999 platform and may request the closure of your account and deletion of your data by contacting [email protected].
Questions About Your Privacy?
Our FAQ answers the most common questions from Bangladeshi players. You can also learn more about who we are, or log in to manage your account and privacy settings.